Starting in Spring 2025 (March), CRA will transition to online mail as the default method for delivering business correspondence such as Notice of Assessments, Statements of account, Review letters, etc.
This change applies to new businesses as well as existing businesses that have been registered for a My Business account or have a representative with online access.
Businesses can add up to three emails on file for each program account (i.e. RC, RT, RP) which will allow notifications to be received by CRA when there is new mail available.
To prepare for this, we encourage all businesses to sign into the My Business account and update their preferred email(s) accordingly.
Attached is a link that provides the steps for My Business account registration.
Once a My Business account is created, you can sign in and update email preferences accordingly.
To do so, you will have to enter a specific program account and update “notification preferences” under the Program account information tab.
Fortunately, CRA will allow requests to reactivate paper mail starting in May 2025, which can be done in one of two ways:
- Select paper mail as your preferred delivery method for correspondence in your My Business Account
- Fill and mail out form RC681 – Request to Activate Paper Mail for Business
It is very important to create a My Business Account as there will be a transition period between March and May when correspondence will only be available online.
If there are any questions or concerns regarding the My Business Account setup or email registration, please reach out to us.
